Help Center
Find answers to common questions
How do I book a session?
Click "Book a Session" from your dashboard, then choose between "Book Now" for immediate availability or "Schedule Later" to plan ahead. Select a trainer, service, location, and time, then confirm your booking.
How do payments work?
All payments are processed securely. You'll see the full price breakdown before confirming, including session price and any facility fees. Payment is required at booking.
Can I cancel or reschedule?
Yes! Cancellations made 24+ hours in advance receive a full refund. For cancellations within 24 hours, fees may apply based on the trainer's policy.
How do I become a trainer?
Sign up and select "Trainer" as your role. Complete the onboarding process including profile setup, certification upload, and payment account setup. Our team will review and approve within 2-3 business days.
Where can I train?
You have three options: your home (trainer comes to you), your condo/apartment gym, or one of our verified partner facilities. Some locations have additional facility fees.